Cancellation Policy and Terms

Our goal is to provide smooth and high-quality service to all patients. To ensure this, we kindly ask you to follow the cancellation and rescheduling rules below.

Appointment Cancellation and Rescheduling

• You can cancel or reschedule your appointment free of charge up to 24 hours before the scheduled appointment.
• To reschedule or cancel, log in to the patient portal and open the relevant booking in the „My Cabinet“ section.

 Late Cancellation and No-Show

• In case of cancellation less than 24 hours before the appointment or no-show, the clinic reserves the right to issue an invoice according to the current price list.
• We understand that unforeseen situations may arise. In case of an emergency, we recommend immediately contacting the clinic administrator:

Clinic Contact Information for Emergency Situations:

Additional Information

• Please arrive at least 5 minutes before your scheduled appointment time.
• Bring a valid ID to your appointment.
• All your bookings and appointments can be managed in the „My Cabinet“ section of the patient portal.